Managed Services

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Provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider's data center and abstracted from the customer.

Consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.

Provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.

Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are leading public cloud platforms. To build and manage a public cloud environment, businesses often rely on Managed Services Providers (MSPs) for initial assessments, migrations, ongoing security, compliance, backup, DevOps, and more.