A Casual Dining Chain Modernizes its Network and Communication Solutions

The Company realized that improved digital experiences both inside and outside its restaurants would help drive sales. They sought solutions to enhance efficiency and improve the guest experience, including digital waitlists, mobile payments, handheld server tablets, and car-side pickup. Their 20-year-old point-of-sale (POS) system needed modernization.The existing network lacked the scalability to support future growth, security, and the reliability that the modern POS required.

• Elimination of outages and downtime thanks to secure, reliable connectivity — all on a single network.
• Streamlined phone services and systems with a solution provided by a single technology partner.
• The IT team is extended with managed services and supported by enterprise-level equipment and expertise.

• The cloud-based POS provides secure, contactless payments, increasing guest satisfaction and expediting table turnover.
• To improve cybersecurity, the company now has fully managed and maintained firewalls and an integrated security solution.
• Managed services, a modernized network, and improved phone service all free up staff to focus on delivering an improved customer experience.